Management systems to ISO standards

HEP-Proizvodnja d.o.o. (HEP Generation) has introduced and certified an integrated environmental, quality and energy management system, in accordance with international standards ISO 14001: 2015 , ISO 9001: 2015 and ISO 50001: 2018, which, with its 35 components, represents one of the largest environmental, quality and energy management systems in the Republic of Croatia. Effective environmental, quality and energy management is part of the business strategy of HEP Proizvodnja d.o.o. in the generation of electricity and heat and provision of ancillary services to the electric power system.
Certification according to ISO 14001:2015, ISO 9001:2015 and  ISO 50001:2018 was carried out and confirmed by the certification company TÜV Croatia d.o.o.
As one of the largest production companies in Croatia, and in view of the industy it belongs and the number of people it employs, aware of its environmental impacts and considering the introduced environmental, quality and energy management systems, HEP-Proizvodnja d.o.o. also adopted the Environmental, Quality and Energy Management Policy, opting to achieve maximum operational readiness and reliability of generating capacities while implementing environmental protection measures and increasing the share of generated power and heat in the regional market. The Policy rests on the principles of environmentally friendly generation, energy efficiency and sustainable business operations.

In March 2017, implementation of the integrated environmental management system to ISO / IEC 27001: 2013, ISO 9001: 2015, ISO 50001: 2011, ISO 14001: 2015 and BS OHSAS 18001: 2007 started in HEP ​​d.d. and HEP-Upravljanje Imovinom d.o.o. (HEP-Asset Management). In June 2017, the first in a series of lectures and workshops has been held for team members involved in the implementation of this system, which lasted until July 2018.

With exceptional dedication and high level of service rendered, the Customer Service of HEP-Opskrba d.o.o. (HEP-Supply) was the first in Croatia to receive the ISO 9001: 2015 certificate for quality of service provided. In the second half of 2017, active preparations started for ISO 9001: 2015 certification of the  Customer Service. The process was successfully completed in the planned period and the Customer Service received the ISO certificate for a period of three years with mandatory annual recertification audits.

Protecting the health and safety of workers, preserving the environment and efficient energy management are all part of the business strategy of HEP-Operator Distribucijskog Sustava d.o.o. (HEP ODS) (HEP-Distribution System Operator). The environmental management system to the international standard ISO 14001 was the first management system certified at the level of 21 distribution areas and HEP ODS’s headquarters back in 2013. In 2018, a transition of this system to the new ISO 14001: 2015 standard was carried out successfully. The Occupational Health and Safety Management System for Employees was established in 2015, and in 2017, for the first time, was successfully certified to OHSAS 18001: 2007 standard. In 2016, the establishment of an energy management system (SUEn) started according to the international standard ISO 50001. A detailed energy audit was carried out and a plan put in place for measuring significant energy consumption at 148 locations, and the certification of the system is planned at the end of 2018.
In 2017, the implementation of the integrated system for quality, environmental and energy efficiency management continued at HEP-Toplinarstvo d.o.o. (HEP-District Heating).


Certified green energy

Certified green energy is generated in 26  hydro power plants owned by HEP, which account for more than a half of the generating capacity of the Croatian electric power system.
All HEP's hydro power plants are certified by the company TÜV SÜD for electricity generation from renewable sources - green energy.