Management systems to ISO standards

Management systems to ISO standards

HEP-Proizvodnja d.o.o. (HEP Generation) has introduced and certified an integrated environmental, quality and energy management system, in accordance with international standards ISO 14001: 2015 , ISO 9001: 2015 and ISO 50001: 2018, which, with its 35 components, represents one of the largest environmental, quality and energy management systems in the Republic of Croatia. Effective environmental, quality and energy management is part of the business strategy of HEP Proizvodnja d.o.o. in the generation of electricity and heat and provision of ancillary services to the electric power system. Certification according to ISO 14001:2015, ISO 9001:2015 and  ISO 50001:2018 was carried out and confirmed by the certification company TÜV Croatia d.o.o. As one of the largest production companies in Croatia, and in view of the industy it belongs and the number of people it employs, aware of its environmental impacts and considering the introduced environmental, quality and energy management systems, HEP-Proizvodnja d.o.o. also adopted the Environmental, Quality and Energy Management Policy, opting to achieve maximum operational readiness and reliability of generating capacities while implementing environmental protection measures and increasing the share of generated power and heat in the regional market. The Policy rests on the principles of environmentally friendly generation, energy efficiency and sustainable business operations.

Hrvatska elektroprivreda d.d. became the holder of the certificate of integrated environmental, quality, energy, health and work safety system according to international standards ISO 9001:2015, ISO 14001:2015, ISO 50001:2018 and ISO 45001:2018. Simultaneously, HEP Upravljanje imovinom d.o.o. (HEP – Asset Management) was certified in the field of businesses forming an inseparable whole with HEP d.d., also to international standards ISO 9001:2015, ISO 14001:2015, ISO 50001:2018 and ISO 45001:2018. Along with other system documentation required by the standards, HEP d.d.’s Management Board adopted the umbrella document – Policy of quality, environment protection, energy, health and work safety management for HEP d.d. and HEP Upravljanje imovinom d.o.o. (PDF), which states the commitment to maintain and permanently improve the integrated management system. Within the certification process encompassing 85 days of workshops, the total of 87 employees were certified, among them 54 internal auditors and 33 lead auditors.  
HEP d.d. and HEP-Upravljanje imovinom d.o.o. are holders of the Information Security Management System certificate according to the ISO 27001: 2013 standard.

Customer service of HEP-Opskrba d.o.o. (HEP-Supply) was the first in Croatia to obtain the certificate for service quality as a result of its exceptional commitment and a high level of service provided. ISO 9001:2015 recertification procedure was conducted for the fourth time (certification company Bureau Veritas) in 2021, which continues to confirm the quality of the Customer service.

Protecting the health and safety of workers, preserving the environment and efficient energy management are all part of the business strategy of HEP-Operator Distribucijskog Sustava d.o.o. (HEP ODS) (HEP-Distribution System Operator). The environmental management system to the international standard ISO 14001 was the first management system certified at the level of 21 distribution areas and HEP ODS’s headquarters back in 2013. In 2018, a transition of this system to the new ISO 14001: 2015 standard was carried out successfully. The Occupational Health and Safety Management System for Employees was established in 2015, and in 2017, for the first time, was successfully certified to OHSAS 18001: 2007 standard. The transition of this system onto demanding ISO 45001:2018 norms was carried out successfully in 2019. The main commitment of HEP ODS, when it comes to energy management, is the achievement of permanent energy performances on all business facilities, equipment and machines, including the decrease of losses in the distribution network through the implemented energy management system according to ISO 50001:2018, which has been confirmed by the TÜV NORD Adriatic d.o.o. certificate.
In 2017, the implementation of the integrated system for quality, environmental and energy efficiency management continued at HEP-Toplinarstvo d.o.o. (HEP-District Heating).


Certified green energy

Certified green energy is generated in 26 hydro power plants owned by HEP, which account for more than a half of the generating capacity of the Croatian electric power system.
All HEP's hydro power plants are certified by the company TÜV SÜD for electricity generation from renewable sources - green energy.